Privacy Policy

1. Introduction & Overview

Welcome to Vairamaligai Restaurant ("we", "our", or "us"). We operate the dining establishment located at 10A/1, T.V.M Road, Palayamkottai, Tirunelveli - 627002, Tamil Nadu, India and the official reservation portal at book.vairamaligairestaurant.com.

We value your privacy and are committed to safeguarding your personal data in full compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

When you book a table, purchase an event buffet pass, or interact with our services, we may collect the following information:

• Contact Details: Full name, 10-digit mobile phone number, and email address.
• Reservation Preferences: Preferred dining time slot, number of guests, booking reference number, and special dietary notes.
• Transaction Data: Payment order ID, payment status, and gateway transaction reference.

3. How We Use Your Information

We use the collected personal data strictly for legitimate business and customer service purposes:

• To verify seat availability and confirm your table or buffet booking.
• To transmit digital entry passes, booking confirmation codes, and QR entry tickets via WhatsApp, SMS, or Email.
• To process customer service requests, booking slot reschedules, or refund inquiries.
• To prevent fraudulent bookings and ensure safe restaurant seating capacity management.

4. Sharing of Information

We never sell, rent, or trade your personal information to any third parties for advertising or commercial purposes.

Information is shared only with trusted operational partners under strict confidentiality agreements:

• Payment Gateway Providers: To securely authorize and complete your online transaction.
• SMS & Communication Gateways: To deliver OTP verification codes and your digital entry QR passes.
• Law Enforcement: If mandated by applicable Indian statutory law, court orders, or governmental directives.

5. Data Protection & Retention

We employ industry-standard 256-bit SSL encryption across our websites and secure database storage protocols to protect your personal details against unauthorized access, loss, or misuse.

Your reservation records are retained only for as long as necessary to complete your dining experience, maintain statutory accounting records, and resolve any post-event inquiries.

6. Your Rights

You have the right to:

• Review the personal contact details you submitted during booking.
• Request correction of an incorrect mobile number or email address.
• Request deletion of your booking contact record post event completion.

7. Grievance Redressal Officer

In accordance with the Information Technology Act 2000 and the rules made thereunder, the details of our Grievance Redressal Officer are provided below: