Terms & Conditions

1. Merchant Identity & Agreement

These Terms and Conditions constitute a legally binding agreement between you ("Customer", "Guest", or "User") and Vairamaligai Restaurant ("Merchant", "we", "us", or "our"), having its registered dining establishment at 10A/1, T.V.M Road, Palayamkottai, Tirunelveli - 627002, Tamil Nadu, India.

By accessing our websites (vairamaligairestaurant.com and book.vairamaligairestaurant.com), booking a dining slot, purchasing a food festival ticket, or visiting our premises, you agree to comply with and be bound by these terms.

2. Booking, Verification & Entry Pass

• Mobile OTP Verification: Table reservations and buffet ticket bookings require verified 10-digit Indian mobile numbers to ensure authenticated passes.
• Digital Pass Presentation: A valid booking confirmation containing your digital Entry QR pass (received via WhatsApp, SMS, or confirmation screen) must be presented at the restaurant reception desk upon arrival.
• Slot Timings & Punctuality: Each dining booking is linked to a specified dining session (e.g. 2.5-hour buffet session). To guarantee a zero-wait experience for all patrons, guests are requested to arrive at least 10 minutes prior to their booked session.
• Non-Transferability: Booking passes are non-transferable to other dates without prior written or telephonic approval from restaurant management.

3. Pricing, Taxes & Payment Gateway

• Currency & Pricing: All buffet ticket prices, menu rates, and reservation fees are quoted in Indian Rupees (INR - ₹).
• Applicable Taxes: In compliance with Government of India regulations, a statutory 5% Goods and Services Tax (GST) is levied on dining receipts and food festival ticket totals.
• Payment Gateway Security: Online transactions are handled through authorized, RBI-compliant third-party payment gateways. You agree to adhere to the terms and privacy practices of the payment gateway during the checkout transaction.

4. Dining Guidelines & Restaurant Conduct

• Right of Admission: Vairamaligai Restaurant reserves the right of admission to maintain a serene, family-friendly, and dignified dining ambiance for all patrons.
• Food Wastage Policy: During unlimited food festival buffets and promotional feasts, food is intended for on-premise consumption. We kindly request guests to avoid excessive food wastage. Takeaway / parcel of unlimited buffet items is strictly prohibited.
• Outside Food & Beverages: Outside food, alcoholic beverages, and smoking are strictly prohibited within the restaurant dining halls and indoor premises.
• Allergen Notification: While our chefs exercise utmost hygiene and care, guests with severe food allergies (nuts, dairy, gluten, shellfish) are advised to notify our restaurant staff prior to dining.

5. Strict No-Refund & Cancellation Policy

All dining reservations, food festival ticket purchases (such as the Royal Dhaba Food Festival), and event passes are final, non-cancellable, and strictly non-refundable once confirmed. No cash, bank, card, or UPI refunds will be provided for cancellations, late arrivals, partial attendance, or no-shows under any circumstances.

Please review our detailed Refund & Cancellation Policy for comprehensive details and guidelines regarding discretionary session slot exchanges.

6. Force Majeure & Event Modifications

Vairamaligai Restaurant shall not be held liable for failure or delay in fulfilling dining services arising from circumstances beyond our reasonable control (Force Majeure), including natural disasters, extreme weather, municipal restrictions, power grid outages, strikes, or government public health orders. In such rare occurrences, guests will be offered complimentary slot rescheduling or ticket transfer to an alternative festival date.

7. Governing Law & Dispute Jurisdiction

These Terms and Conditions and any disputes arising out of your booking or restaurant visit shall be governed by and construed in accordance with the substantive laws of India.

The competent courts situated in Tirunelveli, Tamil Nadu, India shall have exclusive legal jurisdiction to adjudicate any claims or disputes arising hereunder.

8. Contact & Customer Support

For any clarifications regarding our Terms & Conditions, please contact us: