Refund & Cancellation Policy

1. Strict No-Refund Principle

At Vairamaligai Restaurant, all online and on-counter booking transactions—including entry passes for the Royal Dhaba Food Festival booked via book.vairamaligairestaurant.com or our main website—are subject to an absolute NO-REFUND POLICY.

Once a booking confirmation or QR Entry Pass has been generated and payment processed via the payment gateway or direct billing, the amount paid is non-refundable and non-creditable.

2. Rationale for Non-Refundable Bookings

Our culinary experiences operate under strict quality and capacity parameters:

• Perishable Ingredients: High-grade farm meats, seafood, fresh spices, and slow-braising marinades are sourced and prepped in advance specifically based on confirmed bookings.
• Exclusive Seating Capacity: To maintain zero wait times and royal comfort, banquet seats are strictly limited per dining slot. Reserving a seat prevents other patrons from securing that spot.
• Staffing & Operational Overhead: Specialized chefs, master carvers, and dedicated service crews are pre-scheduled based on headcounts.

3. Non-Eligible Scenarios

Refunds, chargebacks, or claims will NOT be entertained for reasons including, but not limited to:

• Change of mind or schedule changes: Inability to attend due to personal plans, travel delays, or scheduling conflicts.
• No-Shows & Late Arrivals: Guests failing to report during their allotted session time or arriving after the slot concludes.
• Partial Attendance: A group booking where fewer persons arrive than the number of seats booked.
• Weather or Traffic Disruptions: Delays caused by local traffic or weather conditions.
• Dietary Preferences: Dissatisfaction arising from personal palate preferences or unmet dietary requests not communicated in advance.

4. Session Slot Modification (Discretionary Only)

While monetary refunds are not granted under any circumstance, guests who find themselves unable to attend their booked session may request a Session Slot Adjustment strictly subject to the following rules:

• Notice: Requests must be submitted at least 24 hours prior to the scheduled slot by calling our helpline.
• Seat Availability: Slot adjustments are solely based on spare seat capacity in the requested alternative session on the same event date.
• Management Discretion: Slot modification is a goodwill courtesy and is not a guaranteed contractual right.

5. Event Cancellation by Restaurant Management

In the rare and extraordinary circumstance that an event session is officially cancelled by Vairamaligai Restaurant due to Force Majeure, municipal restrictions, power grid outages, or unforeseen emergencies:

• Management will offer guests a guaranteed complimentary transfer to a rescheduled festival date or alternative dining session.
• In situations where no alternative date can be provided, refund settlements will be handled exclusively at the sole discretion of the restaurant management.

6. Queries & Support Desk

Before booking, please review your date, session timing, and headcount carefully. For any queries prior to making your reservation, please reach out to our team: